Privacy information in plain English.

Last updated: June 2025

Business / operator: Elysium Bookings

Registered address: 44 Stokesay Drive, Cheadle, Staffordshire, ST10 1YU, United Kingdom

Privacy contact: josephoakes17@hotmail.com

1. What this policy covers

This policy explains how Elysium Bookings handles personal information when someone uses the public website, creates or manages bookings, uses an Elysium-powered account, or contacts us for support.

2. Information we may collect

• Website usage details such as pages viewed, device type, browser details, and basic technical logs needed to keep the site working.
• Account and booking information such as names, email addresses, phone numbers, appointment details, business settings, and booking notes.
• Client-management data entered by a business using Elysium, including service history, preferences, or aftercare notes where relevant.
• Support or contact messages sent to us by email.

3. How we use the information

• To provide booking, account, and admin functionality.
• To send booking confirmations, reminders, review prompts, and service messages where the product supports them.
• To keep records accurate, investigate issues, and protect the service from misuse.
• To support reporting and export tools such as financial summary views and Google Sheets sync when a business chooses to use them.

4. Google integrations

If a business connects Google Sheets, Elysium may access the Google account details and spreadsheet permissions needed to create, update, sync, or disconnect that spreadsheet in Google Drive. We do not state that we access unrelated Google data.

5. Stripe and payments

Where payment-related functionality is used, payment processing is handled by Stripe rather than by storing full card details on this website. As the platform develops, this may include features such as card hold and no-show protection where a business chooses to use them.

6. Processors and service providers

Elysium may use service providers such as hosting providers, database and authentication infrastructure, email delivery providers, Google, and Stripe in order to run the service. We share only the information needed for those providers to do their role.

7. Retention

We keep information for as long as it is needed to operate the service, meet legal or tax obligations, resolve disputes, and maintain reasonable business records. Exact retention periods may vary depending on the type of data and the business relationship.

8. Your rights

Depending on the law that applies, you may have rights to request access, correction, deletion, restriction, or export of your personal data. To make a request, contact josephoakes17@hotmail.com.

9. Contact

Questions about privacy can be sent to josephoakes17@hotmail.com.